Effective Communicators Week 5

The two strategies that would help me manage conflict more productively comes from the three “R’s” from The Center for Nonviolent Communication, and they are reciprocation and responsiveness.  These strategies could better help resolve conflict because when people are listening to each other they are respecting each other, and they can come to a mutual understanding for a revolution.  Also, from a responsiveness aspect, if both parties are calm when expressing their emotions throughout the conflict, then it will be easy to solve problems.  For example, I have a co-worker at one of my previous jobs, who was the director of the school.  She overheard the owner of the school saying that she was not doing a great job handling her school.  The owner ridiculed her and said other inappropriate things about her that hurt her feelings until she started crying.
Later, when the coworker stayed at work that day and when she got home, she wrote the letter, and the next day, she gave to her boss.  Her boss was shocked and stated to her that she flew off the handle.  The co-worker told me this was not the first time she did her like this, and she said she had another job offer.  The boss got upset and told her that she can go home, and she did not have to wait for her two weeks.  The co-worker left and did not get upset with her boss.  I think that she handled the conflict with her boss very well.  According to O’Hair, Wiemann, Mullin, and Teven (2015), Tuckman’s model focuses on five stages that could be applied regarding conflict. They write, “Tuckman’s model states that as groups develop, they progress through five stages: forming, storming, norming, performing, and adjourning” (p248).  This means that when conflict occurs within communication, multiple stages can exist when coming to a mutual agreement or leave the problem unresolved.  My co-worker learned to be a more effective communicator by respecting her boss and leaving her job.

                                                            References
O'Hair, D., Wiemann, M., Mullin, D. I., & Teven, J. (2015). Real communication (3rd. ed). New

            York: Bedford/St. Martin's.

The Center for Nonviolent Communication. (n. d.). Retrieved from http://www.cnvc.org/


Comments

  1. BeffaFebruary 11, 2018 at 8:06 AM

    Thank you for sharing your experience with conflict between your co-worker and her boss. I have experienced a comparable situation in my job. However, I have taken the route of ignoring it for the time being as I cannot afford to leave my job. I think that your co-worker writing the letter to her boss was an effective way to handle the situation without causing a huge verbal conflict. I hope that her new job and boss treat her better! Did you have similar experiences with this person as well, the boss? Or did you leave for a different reason?

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  2. UnknownFebruary 11, 2018 at 12:42 PM

    Hello Teresa,
    I appreciate you sharing your insight and I valued your statement "from a responsiveness aspect, if both parties are calm when expressing their emotions throughout the conflict, then it will be easy to solve problems." This is so true when going through a conflict with a family member, coworker, or family you work with. The first step is to stay calm. It was amazing how calm your co-worker was with her boss. It isn't easy to walk away from a job much less to walk away calm and ready to start over. She must be an amazing person. We can all learn a great deal from this example that you used. Thank you so much for sharing.Excellent post! Have a delightful week!
    Tammy

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